Mental Health Archives – Varsity Branding

Tag: Mental Health

Last Monday, we organized a virtual forum where communities exchanged ideas about engaging residents during the coronavirus shutdown. Check out their creative solutions below.

We’re holding another Resident Life roundtable soon, and all are welcome to attend.

Join the next Resident Life roundtable on April 20!

We thank everyone for participating, and we invite you to join the next session, Monday, April 20, at noon ET: Resident Life discussion

You don’t have to be a client to join the session — all are welcome. For call-in information, email .

 

We know that every community and business in the aging services space is trying to stay ahead of safety and communications for the COVID-19 virus while juggling the needs of residents and staying connected with prospects. This led us to think about some free and easy tips that can keep current and future residents engaged and upbeat as much as possible while their movement is restricted.

Here are some ideas we’ve collected that we wanted to share with you. We realize that there are many more out there, but we thought this would be a good place to start.

Keeping Residents Engaged

Educational opportunities/lifelong learning/cultural stimulation

Spiritual grounding

Exercise

Connections

  • Use in-house channels to share “coffee chats” with residents.
  • Ask residents to send pics of what they enjoy doing in their homes to share with others in the community.
  • Encourage residents to FaceTime with each other and with their families. (Send an email to all family members encouraging them to FaceTime with their loved ones regularly.)
  • Caution against reading social media or listening to “hype” on TV or the radio, and encourage residents to reach out to the appropriate person if they’re at a low point.

Maintaining relationships with prospects

It’s important to always look for opportunities to follow up with prospects in meaningful ways, and the coronavirus pandemic is one of those (unfortunate) opportunities. Call your prospects to check on them during this health crisis, and ask if they are doing okay. Do they have food in the house? Is there anything they need? If they are local, drop off soup, muffins, toilet paper or other necessities on their doorstep. Recommend Netflix movies, documentaries, comedy shows or online live theater performances that might appeal to them. Give them ideas on how to stay safe, entertained, occupied and healthy. They will be grateful that you thought of them during this extremely stressful time.

In addition, we recommend virtual marketing events, where you can share details, floor plan walk-throughs, advice and just somebody new to talk with.

Social distancing doesn’t have to mean social detachment. During these troubling times, we all have to find new ways to stay connected.

 

 

Eaton Senior Communities is home to 164 residents and, occasionally, a breakthrough, socially assistive robot called Ryan — created at the University of Denver — which could soon be available to the general public. In a series of posts, I’m talking to people involved in this fascinating project and getting their perspectives on how this lifelike “companionbot” is helping older adults who are living with depression and dementia.

Today, I’m speaking with Sarah Schoeder, wellness director at Eaton Senior Communities, who is a liaison between the residents and the team of scientists developing Ryan. Sarah has been serving the geriatric community for 38 years, including 20 years as an LPN in a skilled nursing facility.

 

Wayne: Sarah, what was it like trying to get residents to participate in the robot pilot studies?

Sarah: I would visit them and drop this idea in their lap, and they’d look at me like I was crazy. I’ve approached a lot of residents whom I didn’t expect to get involved — some of them in their 90s. To see them go from giving me a look like, “You’re kidding me” to becoming excited, looking forward to the sessions and wanting to be involved in the next set of trials, it’s been amazing.

 

Wayne: Did the residents have input about the changes in the robot?

Sarah: Yes, residents would give feedback about what they’d like the robot to look like and sound like — what they’d like it to say. Then, the team would make changes.

 

Wayne: How has the robot changed over time?

Sarah: Ryan’s facial features appear more natural, and the improvement in the movement of her head has given her a “softer touch.” Her smile is beautiful, and she makes me want to smile back!

 

Wayne: Were you concerned that residents might not want to finish the project?

Sarah: Yes, but all residents in both trials of 2018 completed all sessions, which spoke highly of the project goals. Some residents were hesitant and perhaps a little fearful, but after spending time with Ryan, their attitudes completely changed. Ryan has touched the lives of Eaton residents by providing unconditional companionship and interest in their lives. The improvement in mood and cognition was apparent as residents were exposed to educational opportunities and stimulating interactions.

 

Wayne: Does Ryan have a sense of humor?

Sarah: Yes! I’ll give you an example. One resident who was hosting Ryan in her room was walking down the hall, and she said to me, “Can you believe what that crazy thing just said to me?” She went on to say that she and Ryan were talking about how the Denver Broncos were competing against the Patriots in the Super Bowl, and Ryan announced that she was a Patriots fan — in the heart of Bronco country!

 

Wayne: How will this new technology help people age in place?

Sarah: One of the biggest reasons people move into assisted living is that they can’t manage their medicines. If Ryan reminds me to take my medicine, that might be the defining moment that keeps me home.

 

Wayne: How has this experience changed your views on robotics?

Sarah: If someone told me five years ago that I’d be sitting here telling you robots could be valued members of a health care team — that I’d be endorsing them as part of the health care model — I would not have believed it, but I’ve learned that the robot is not replacing me as a nurse and caregiver. It’s just empowering me to be more successful in senior living.

 

Sarah will share stories about resident interactions with Ryan in next week’s blog. 

Over the last week, we’ve heard reported the deaths of several celebrities who chose to take their own lives. One of the highest profile of these was Anthony Bourdain, famed chef and world traveler. He was 61 years old, squarely placing him in the Baby Boomer demographic. From early reports we’ve received, few people knew of Bourdain’s struggles with mental health. This highlights an issue in the world of aging services, and it is one we often do not like to talk about — the mental health of our Boomers and seniors.

An April 2016 issue of The Week magazine sums it up concisely, with a headline blaring “U.S. suicides have reached 30-year high, led by Baby Boomers.” The article notes that Americans age 45 to 64 have shown a massive increase in suicides, with women’s rates jumping 63 percent, while men climbed 43 percent. The author further notes that the Boomer generation has always suffered from abnormally high suicide rates, so it should come as no surprise that this trend has continued as they age.

Scientists and researchers, noticing this alarming surge in self-harm, started to research the root causes affecting Boomers. In a 2015 article in the American Journal of Preventive Medicine, Dr. Katherine Hempstead and Dr. Julie Phillips released the results of their study on this phenomenon. Their review of the data showed that suicide in the Boomer population tended to occur for a combination of three reasons.

  1. External circumstances, such as the loss of a job, a personal financial crash or legal distress. They further discovered a correlation between the Great Recession of 2008 and Boomer suicide rates, which makes sense, as Boomers were unduly impacted by the 2008 financial crisis.
  2. Boomers are feeling a loss of power as their generation leaves the boardroom and the workforce, which has been such a defining factor in their lives. Aging out of the workforce also means lower income, which for many Boomers can lead to credit and financial difficulties.
  3. Last, and most pointedly to us, is the issue of retirement. As people age into their 50s and 60s, they suddenly realize that they haven’t saved properly for retirement. The stress of financial instability and the thought that some might never retire can certainly cause some extreme feelings of helplessness.

This begs the question: What can we, as aging services providers, do to help keep our residents mentally healthy? The best place to start is to simply talk openly and honestly about the issue. Remember — Boomers come from a generation in which mental health issues were stigmatized. The first step in bringing about awareness is to engage your residents on the topic. Ask them how they are doing, and listen to their responses with empathy. When they do share a concern, respond with reassurance and hope. If there is an available resource for support, put them in contact with that help. Finally, after your initial conversation, stay engaged. By building a long-standing relationship with a resident, you’re more likely to notice changes in his or her mental condition.

Coming to grips with Boomer suicide can be difficult. For younger people, Boomers often appear to be on top of the world. They have money, great careers, families and can soon retire from the workforce to pursue their passions. However, just under the surface, are issues that people don’t realize — a failure to adequately save funds, the death of loved ones, declining health and more. We, as a society, must face down our stigma of mental health among aging populations and provide them with the support they need.

Anthony Bourdain said, “I have the best job in the world. If I’m unhappy, it’s a failure of imagination.” Did his imagination fail him, or did we, as a society?

Sources:

http://theweek.com/speedreads/620136/suicides-have-reached-30year-high-led-by-baby-boomers

https://www.ajpmonline.org/article/S0749-3797(14)00662-X/pdf?code=amepre-site

This article is the third in a three-part series, offering a fresh perspective on a topic that aging services providers often overlook older adults experiencing homelessness. For this series, we are interviewing Brother Damien Joseph of the Society of St. Francis. Damien Joseph works with people experiencing homelessness in California and offers some incredible insights.

You can read the first article here.

You can read the second article here.

In our last article, we discussed issues relating to the health of older adults experiencing homelessness. Are aged individuals more likely to seek assistance or less? Is there any discrimination in the services rendered? (Meaning that some shelters prefer to help young, homeless mothers — do they avoid the older population?)

I don’t know if there is a pattern in likelihood to seek assistance. I do know there is a sub-population of “chronically homeless” people, who by virtue of being defined as living on the street long term, are often older. This population is often less likely to seek assistance for a variety of reasons, including sheer weariness of trying to navigate a system of vastly inadequate resources.

Legal protections prevent most shelters from turning away an individual based on age. There are certainly specialized shelters for women with children and so on, but a shelter open to general populations may not consider age. What they MAY and DO consider is degree of medical need. If the shelter decides that a person potentially has more medical, mobility or assistance needs than it can accommodate, it does not have to accept that client. Obviously, older individuals are more likely to have these needs (especially if they’ve been experiencing homelessness) and, therefore, are more likely to be turned down. It’s legally not considered discrimination, but it has the same effect.

Just last week, I was with a group talking with the Episcopal chaplain at a large LA hospital. Looking at his current hospital census, he could quickly identify nine individuals who were admitted to the facility for a treatment lasting a couple of days but had now been there from three to nine months because their age and medical needs made it impossible to find shelter or program housing. This hospital, being a religious institution and committed to care over profit, will not put these individuals out on the street, but it has received no payment from Medicare or any insurer since the first few days of the hospitalization of these nine. Other hospitals would not be willing to take such a hit.

In San Francisco, a chronically homeless woman we knew well arrived at our door one chilly windy evening, barefoot, wearing only sweatpants and a thin T-shirt. She was heavily sedated by antipsychotics. The hospital where she had just been treated for pneumonia had discharged her with a taxi voucher bearing our address. Within half an hour, we had to call EMS again, and she was readmitted to another hospital for further care. If she had not knocked on our door, she might well have died that night.

Do you find that individual people are less likely to help an older person than a younger one?

I’m endlessly bothered by how much “compassion fatigue” I see in our cities. Most people walk past their unsheltered and needy neighbors as if they weren’t there. They don’t make eye contact, don’t speak to them and cross the street, if necessary. If it were possible to help less than “not at all,” then perhaps I could guess whether younger or older people were more likely to be ignored.

Are older homeless people more likely to have been homeless for a long period of their life and have just given up on finding a home? Or do they usually find themselves homeless later in life, through no fault of their own?

One of the most important truths of work with the community experiencing homelessness is that there is no typical story. There are as many stories and as many causes of homelessness as there are individuals experiencing it. It may have been common at one point for most older people living unsheltered to be among the “chronically homeless,” but I meet people in all varieties of situations.

Some have been chronically homeless. Many have been impacted by the ever-increasing cost of living and income gap. In cities like San Francisco and LA, where gentrification is rampant, many have fallen victim to developer greed, as building buyers find legal loopholes in rent control and force people out of places they’ve lived in for decades. Some have lost their retirement income to recent financial crises. Many were among the growing number of Americans whose full-time, honest work never left enough to save for retirement and now find that meager Social Security payments don’t go very far, especially in a city. Some have been made destitute by catastrophic medical problems, the onset of mental illness or addiction. Those who are new to being homeless as a senior are often especially at sea. Trying to navigate the system and compete for drastically insufficient resources is a huge and baffling adjustment. Many are just overwhelmed by it.

As we conclude our series of interviews with Damien Joseph, we must reflect on what we, as individuals and as organizations, are doing to help older adults that are at risk for homelessness. Each of our organizations can do something.

At Varsity, we’ve made a contribution to the Society of St. Francis to assist Damien Joseph with his ongoing ministry. If you’re interested in learning more about the work of the Society of St. Francis, you can visit the website at www.s-s-f.org.

If you’d like to make a donation to help the Society’s work, you can do so at http://www.s-s-f.org/give . There, you’ll find information about sending a check by mail or making an online donation.

Life Plan Communities (sometimes known as CCRCs) have blossomed in popularity in recent decades. By providing a continuum of care that offers security and peace of mind, these organizations are appealing to a wider range of ages than ever before. Many of our partners are marketing to individuals in their early 60s while still caring for residents nearing their centenary celebration (and beyond). This trend creates a unique situation where people of very different ages and generations are residing in these communities.

Think about it for a second — people who are neighbors in your community may easily have an age difference of 20 to 30 years. Certainly, the cultural and generational differences between these individuals are going to play a role in how they interact with and perceive your campus. This isn’t likely to change, either. In the future, we could easily find ourselves working in communities that have Millennial, Gen X and Boomer residents all under one roof. Whenever you gather people with such diversity, conflicts will naturally occur. One of the issues that we’ve identified as a growing trend is resident-on-resident ageism.

Ageism seems to be a problem that starts subtly but can grow into a cancerous blight on the spirit of your community. It may first emerge as something that looks like convenience: Older residents dine earlier or use the pool at different times than younger residents. What begins as a solution to scheduling can deepen into a major divide. Soon, younger residents don’t want to go to dinner too early because they are avoiding dining with “those old people.” More than once, we’ve heard an able-bodied, young resident question a sales person as to why he or she allowed a frail, older resident to move in. Suddenly, your younger residents have become condescending to people older than them, not because of overt disrespect, but from living a separated life within the community.

Unfortunately, more often than not, we as marketers and community operators are responsible for some of these issues. When creating marketing materials, we eschew individuals who use mobility devices in favor of younger, more active residents. Why wouldn’t we? That’s the market we are trying to attract, right? Yet, we’ve heard from current residents of the alienation they feel when they see shiny new pamphlets that fail to accurately represent the community.

Once, we were on a photo shoot, taking pictures of model residents. A current resident approached us and dressed us down for lying to our consumers, saying that these “young” people were fake and not an accurate depiction of life in the community. Here, we find an older resident displaying negative behaviors toward someone she perceived as being younger and who didn’t represent her life or values.

Another great example can be found in resident “ambassador” programs. These initiatives are a great idea and often come from a desire to connect new residents with established community members who can help them transition into community life. Yet, when we are picking these ambassadors, what do we do? Of course, we pick the young, active members of the community. What message might this send, though?

Here in the Varsity office, we have several team members whose own families reside at retirement communities. One mother was serving as a resident ambassador for her community. She loved the position, and it gave her an outlet for energy; yet, within the last six months, she hasn’t been called upon as much to help out. When she inquired why, she learned that several other residents had expressed concerns that she was too old for the job and that her age wasn’t a good representation of the community. One can only imagine how dejected and unvalued she felt.

We all must realize that this kind of subtle discrimination and ageism happens in a myriad of ways in communities every day. Rarely does it come from a truly negative place; rather, it’s natural for mankind to create groupings that form out of mutual interests. Unfortunately, these groups also immediately create an “other” — people who are outside of the crowd and who don’t feel welcome.

Sadly, there’s no magic bullet to fix this kind of issue. As we’ve demonstrated, it can even be challenging to realize that resident-on-resident ageism is happening in the first place. We encourage you to take a look at your programs and policies and ensure that they aren’t endorsing subtle resident-on-resident ageism. What may be challenging changes now could prove to be a boon to your organization in the future.

In an era where the average person feels more connected than ever, the issue of loneliness among seniors is becoming disconcerting. Boomers, Xers and Millennials have adapted to a social world that revolves around mobile technology, yet seniors are becoming increasingly disassociated from their families. So, what’s the root cause of this problem, and how can we address it as aging services professionals?

According to the latest U.S. Census Bureau data, about 28 percent of people aged 65 and older are living alone. As one ages, the chances of living alone increase. This makes sense, as spouses pass away and children move out. Of course, living alone doesn’t immediately make someone lonely, but we can all agree that it’s a step in the direction of loneliness.

Becoming a single-person household can start a chain reaction that leads to larger, wide-ranging problems. Studies have shown that older adults that feel lonely or isolated will begin displaying behaviors that make them increasingly more difficult to interact with in social situations, thus pushing friends and relatives even further away. This, of course, only makes the person feel more lonely, creating a vicious psychological cycle.

The negative implications of a lonely lifestyle are numerous. Isolated and lonely seniors have a 59 percent greater risk of mental and physical decline and show a 45 percent mortality increase. Of those living alone, one in seven is suffering from some kind of dementia, which can go undetected if a person isn’t engaging in regular social interactions.

Family dynamics have also changed. At one time, a child might have gone to visit his or her parents once or twice a month. Now, the number of in-person visits is dwindling, being replaced by less-frequent phone calls or perhaps the use of Skype and FaceTime. These technological visits don’t have the same effect for seniors that in-person interaction does.

One statistic of special note for aging services providers comes from data reported by AARP: Forty-five percent of people aged 45 or older who have lived in their current residence less than one year reported feeling lonely. Let that sink in for a minute!

Even in our vibrant, active communities — filled with intelligent and engaged residents and staff — new residents can feel especially lonely and isolated. It can become difficult for them to make new friends, navigate the social structure of your community and become involved in a meaningful way. Ensuring that each new resident is paired with a neighbor to show them the ropes when he or she moves in is vitally important.

The social workers at aging services communities are on the frontlines of the battle against loneliness, but each associate at your community should be on the lookout for signs of self-seclusion or withdrawal. Protecting residents, both physically and mentally, is an important part of each team member’s job.

Sources:

https://www.aarp.org/research/topics/life/info-2014/loneliness_2010.html

https://www.aplaceformom.com/blog/10-17-14-facts-about-senior-isolation/

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