Author: Varsity Team

Our guest on a recent weekly Roundtable was Ellen Goodwin from Artifcts, a company that helps to uncover the stories behind seniors’ most cherished belongings. 

By documenting the memories tied to beloved physical objects, it ensures those stories are preserved for generations to come. In her presentation, Ellen shared how preserving memories and making connections through tangible items can enrich the lives of seniors, families, and caregivers.

Here are some highlights from that conversation. 

THE ARTIFCTS MISSION

Ellen explained the heart of their mission: where ‘stuff’ and stories meet. Their focus is on helping people at all life stages (with a particular emphasis on seniors) to pass down not just belongings but also the meaning and stories behind them. They realized there were plenty of apps for cataloging possessions and books and apps for writing life stories, but nothing brought the two together

STORIES CAN GET LOST

The truth is, the status quo isn’t kind to stories. Stories are what connect us, yet they often get lost as we declutter, organize, or downsize. Photo albums or phone metadata can’t speak for us, and cabinets full of keepsakes don’t tell their tales. Instead, we inherit these things, hold onto them, and often don’t know their significance. Artifcts is tackling this issue—not to add a burden, but to turn these objects into meaningful connections, preserving their stories in a way that brings people closer.

BUILDING INTERGENERATIONAL CONNECTIONS

Preserving the stories behind items bridges generations and creates meaningful connections. Ellen shared how a woman who used Artifcts with her granddaughter found her move to assisted living much easier. Similarly, Ellen’s daughter uses Atifcts with her grandmother, who has dementia, to break down conversational barriers during visits.

The process also fosters understanding, helping younger generations see seniors as vibrant individuals, sparking connections and breaking down boundaries.

Varsity’s Roundtable is a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here. 

Suzanne Allen from BlueFingerprint joined us on Varsity’s weekly Roundtable  to talk about the power of personalization and how allowing residents to personalize their future residence builds confidence and enhances their experience. Suzanne also covered some of the trends BlueFingerprint has seen in senior living and what the next generation of residents is asking for in their future residence.

BlueFingerprint is a software tool and consulting service that simplifies the personalization process – from new construction to renovation and expansion – for senior living communities, active adult communities, and life plan communities.

Here are some highlights from that conversation. 

PERSONALIZATION IS A PART OF MODERN LIFE

Suzanne emphasized how personalization is a key part of modern life, whether it’s shopping on Amazon or customizing a Blue Apron order. Bringing that concept to senior living, Suzanne highlighted the power of letting residents personalize their homes—be it an apartment, villa, or even an assisted living space. The ability to make choices about their living environment has a big impact.

A STREAMLINED CUSTOMIZATION PROCESS

Personalizations are about adding your own style or taste within a framework of choices, rather than starting from scratch. Unlike full customizations that imply designing a space entirely from the ground up, personalizations typically involve selecting from a curated menu of options—like predefined palettes or schemes. This approach not only streamlines the process for communities but also ensures residents feel a sense of ownership and individuality in their living spaces. 

TODAY’S RESIDENTS DEMAND PERSONALIZATION OPTIONS

Today’s residents—many of whom have built custom homes or recently renovated kitchens—have high expectations. When they tour a community, they want to see something that aligns with their personal style. If it doesn’t, it’s likely to impact their decision-making process.

This need for balance—offering choice without overextending—has become a focal point for providers looking to attract and retain residents effectively.

PERSONALIZATIONS HAVE GROWN

Back in the early 2000s, residents had about 13 choices for personalizing their spaces—covering basics like paint, countertops, cabinetry, and flooring. On average, they were spending just under $3,000 to upgrade their units. Fast forward to 2023, and that landscape has transformed. Residents now have nearly 34 choices per unit, with options extending to plumbing fixtures, cabinet hardware, and more. Along with these expanded options, their average investment has climbed to around $8,500 to $9,000.

Varsity’s Roundtable is a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here.

Roland Park Place is a Life Plan Community located in the historic Roland Park neighborhood of Baltimore, Maryland. It’s the only not-for-profit CCRC in the city and one of the most innovative communities in the nation. It was also recently named the sixth best CCRC in the nation by Newsweek.

Recently on our weekly Roundtable we were joined by Roland Park Place VP of Operations Kiril Apostolov. Kiril gave us a closer look at Roland Park Place’s use of technology and the innovative spirit that makes his community great.

Here are some highlights from that conversation. 

ENHANCING RESIDENT ENGAGEMENT THROUGH TECHNOLOGY

Kiril shared some impressive ways technology supports the mission at Roland Park Place. A visitor management system, powered by QR codes, makes check-ins seamless for family and friends while also providing a unique “love meter” feature. This tool helps staff track resident engagement, allowing them to identify who might need extra attention. 

They’ve also introduced robots to assist in dining operations. But these aren’t intended to replace staff—they’re there to handle routine tasks so associates can focus on building personal relationships with residents, which Kiril emphasized is the heart of what they do.

STREAMLINED SYSTEMS FOR BETTER LIVING WITH ICON

To make things easier for everyone, Roland Park Place has integrated its work order system and dining reservations into one resident engagement application called ICON. Residents no longer have to juggle multiple systems; everything they need is in one place. This streamlined approach even extends to user-friendly features like large, clear navigation boxes that eliminate the frustration of endless scrolling.

PRIORITIZING SAFETY WITH INNOVATIVE SOLUTIONS

Safety is important at Roland Park Place. Supported by tech innovations like a Wi-Fi-enabled appliance system that shuts off appliances if no motion is detected in the kitchen, a cloud-based emergency communication system (AlertMedia) that allows residents to receive information in their preferred format via landline, text, or email, and wireless pull cords. Preventing hazards and allowing residents to age in place is a top priority. 

INCREASING ENGAGEMENT THROUGH REAL-TIME UPDATES

ICON has revolutionized how residents stay connected. Instead of relying on bulletin boards, paper calendars and flyers, residents receive real-time updates and reminders directly to their devices. Whether signing up for a trip or joining a digital social group, the app provides timely notifications, boosting participation in activities and community events.

Varsity’s Roundtable is a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here. 

Katie Griffith and Bright Solutions work hard to empower senior living communities to unlock the full potential of their technology. Katie was also a recent guest on Varsity’s weekly Roundtable, where she shared some ideas for holiday tech gifts for residents and their loved ones.

Here are some highlights from that conversation. 

GIFT GUIDES CAN SHOW OFF A COMMUNITY’S COMMITMENT TO TECH

Communities are encouraged to consider creating a tech gift guide as a fun and engaging way to connect with residents and their loved ones during the holidays. Beyond being helpful, the guide provides an opportunity to highlight the community’s tech-friendly environment and show that it’s prepared to support modern devices. 

WHAT TO INCLUDE IN A GIFT GUIDE

If creating a tech gift guide for loved ones and residents, it’s helpful to focus on practical, popular devices that residents can easily adopt and enjoy. Katie emphasized the importance of compiling a thoughtful list, which might include categories like streaming devices (such as Roku or Fire Sticks), iPads, smartphones, and smart home gadgets like thermostats or voice assistants (Alexa, Google Hub, or Apple devices). Wearable health trackers, including Fitbits and Apple Watches, also make great additions for those interested in fitness and health monitoring.

HELP RESIDENTS GET ACQUAINTED WITH NEW DEVICES

Katie suggested hosting events shortly after Christmas to help residents get acquainted with their new gadgets. These gatherings can combine social time with tech assistance, inviting residents to bring their devices while enjoying snacks and coffee. Having tech staff available to answer questions and provide hands-on support ensures a smooth integration of these tools into daily life.

Varsity’s Roundtable is a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here. 

Jason McCloud and Patriot Angels are dedicated to assisting Veterans and their families in securing the VA benefits they’ve earned and access financial assistance for senior living and long-term care.

It’s an admirable mission, which is why we invited Jason to be a guest on Varsity’s weekly Roundtable where he shared insights on benefits available to Veterans and how communities can further support this segment of the population.

Here are some highlights from that conversation. 

UNTAPPED VA BENEFITS ARE A REAL ISSUE

Untapped VA benefits present a significant opportunity. Based on data from NIC, Argentum, and the VA, only about 140,000 individuals nationwide currently receive the VA Aid and Attendance benefit. Yet, there are over 15 million potentially eligible Veterans and widows. While eligibility depends on factors like asset limits, war-time service, and active-duty requirements, the gap between those eligible and those receiving the benefit is vast.

UNTAPPED VA BENEFITS ARE AN ISSUE IN SENIOR LIVING, TOO

In assisted living alone, there are an estimated 840,000 Veterans and spouses, according to Argentum data. However, less than 10% of Veterans and their spouses living in assisted living today are currently taking advantage of the benefit. 

This highlights the need for better outreach and education, as many of these individuals—whether already living in a senior living community or planning to move to one—could qualify for the benefit either now or in the future. It’s a critical resource that could make a meaningful difference in affording the care they need,

HOW COMMUNITIES CAN HELP RESIDENTS CONNECT WITH VA BENEFITS

Some communities offer discounts, like 5% or 15% off monthly rent, while others help offset our $1,395 fee for the Long-Term Care Financial Assessment. For example, some not only provide a percentage discount but also cover the fee by crediting it to the resident’s rent in their third month. Others may offer a straightforward monthly discount, which is also a helpful approach.

Beyond financial support, education plays a vital role. Whether it’s hosting a seminar, organizing a meaningful Veterans’ event for residents and prospects, or simply starting the conversation, Patriot Angels is here to support your community and Veteran residents and their spouses.  

Varsity’s Roundtable is a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here. 

Christina Marshall is a seasoned senior living professional with over 17 years of experience in sales, marketing, and operations for senior communities. She’s also passionate about holistic aging and is committed to building and growing cohousing communities across the Midwest.

In a recent presentation on Varsity’s Roundtable, Christina discussed the challenges of traditional housing, offered a closer look at what cohousing is (and why it’s important) and introduced us to the typical cohousing customer.

TRADITIONAL SENIOR LIVING ISN’T FOR EVERYONE

Senior living has its fair share of hurdles. It works well for some, but it’s not a one-size-fits-all solution. A lot of communities are big buildings with 150 or more units—great for some, but for others, it can feel like navigating a maze. Even though senior living has come a long way, it still leans toward an institutional feel, where the focus is more on the logistics of moving people through the system than creating a truly personal, authentic experience.

WHAT IS COHOUSING? 

This leads us into what cohousing actually is. A lot of people hear “cohousing” and jump to the idea of a commune, but that’s a big misunderstanding. Cohousing is really about intentional communities—places built around a shared purpose. In this case, the intention is to live in a community.

Cohousing is a broad concept, but at its core, it’s a style of community development where people have their own private homes while sharing common areas and resources. It’s all about encouraging social connections, collaboration, and sustainable living.

RESIDENT-DRIVEN HOUSING

Cohousing communities usually consist of 20 to 40 private homes, intentionally smaller in size—often no more than three bedrooms or around 1,600 square feet—to maintain sustainability. Homes come in different forms, from stacked flats to townhomes or even standalone cottages. What makes cohousing unique is that it’s resident-driven; unlike senior living, which is built and designed by developers, cohousing communities are shaped by the people who actually live there.

AN OPTION FOR ALL GENERATIONS

Cohousing serves all generations, with around 150 communities across the U.S., from senior-specific to multi-generational setups. In these mixed-age communities, seniors benefit from the energy and support of younger families, while young families find it easier to raise kids with neighborly help. Kids especially thrive in cohousing, gaining safe, fun spaces with multiple adult role models, reinforcing civility and support beyond their parents.

While most cohousing communities are on the East and West Coasts, the Midwest lacks options, largely because these projects are resident-driven and often require specific expertise to get started.

Varsity’s Roundtable is a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here. 

Christine Hall is a regular Roundtable attendee and Varsity was happy to welcome her recently as a Roundtable guest presenter.  

Christine is an award-winning marketing director with more than 20 years of experience in community development projects and senior living. She’s also part of the team that turned the 100th anniversary celebration of Franke Tobey Jones into a case study in how to celebrate a centennial in style. She shared that winning formula (and more) in a recent Roundtable. 

RESIDENTS LEND A HAND

It became clear that Christine would be handling the centennial project alone, without additional support or extra budget—quite a daunting task. Realizing the need for extra hands, she decided to reach out to the residents, inviting anyone interested to join in and help bring the centennial celebration to life.

Christine’s vision for the centennial celebration came together with an ambitious and exciting scope of work. She planned to collaborate with the resident committee, Franke Tobey Jones Senior University, and the philanthropy department to pull it all together. The resident team included seven dedicated members, led by Redmond Barnett, a historian and museum curator.  

A CELEBRATION BASED ON FOUR KEY EVENTS

Christine and the team landed on four main events to serve as the centennial’s anchor celebrations. They’d kick things off on May 22nd—Frank Tobey Jones’ birthday—with a special centennial spring tea, building on the annual tradition they already hold. 

Then, the big celebration would come on the first Friday in August, when residents and their families gather for a festive picnic. This year, it would double as the official centennial bash. Following that, they’d host a special event for the Centennial Circle donors, celebrating those who’ve been key supporters. 

And finally, in October, the centennial would wrap up with a Senior Writer Showcase, a highlight from the Senior University program. Together, these four events would mark a year of celebration, reflection, and community.

100 STORIES & FRANKE TOBEY JONES DAY

Christine asked the committee if they’d stay on through the end of the year to tackle the next big question: deciding on the “Franke Tobey Jones 100 Stories”—the key moments and memories to highlight in honor of the centennial. Thankfully, they all graciously agreed, extending their commitment to help shape the story of the community.

Later, Christine collaborated with a PR company to craft a media plan and drafted a letter to request that Tacoma declare May 22nd as Franke Tobey Jones Day. With help from the committee and a former congressman’s endorsement, they sent the request to the mayor. 

THE CENTENNIAL CELEBRATION

The centennial celebration drew 350 guests, including residents, team members, families, and city representatives. With vintage cars, a caricature artist, and a swing band, it was a lively nod to the 1920s, all thanks to Life Enrichment Director Heidi White.

On August 19th, Christine hosted a small gathering to thank the centennial committee, presenting each member with a glass plaque in recognition of their dedication and hard work.

Varsity’s Roundtable is a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here. 

Dr. Sara Zeff Geber is the nation’s foremost authority on solo aging, specializing in the unique challenges faced by older adults without traditional family support. As a gerontologist and author of Essential Retirement Planning for Solo Agers she empowers those who are aging alone to embrace independence while planning proactively for a fulfilling, secure future.

In a recent episode of Varsity’s podcast, Roundtable Talk, Sara talked about how solo agers can build social networks to provide support later in life and why senior living communities are the best option for solo agers.

Here’s a look at a few of the fresh perspectives Sara shared during her conversation with Roundtable Talk host, Derek Dunham. 

WHAT IS A SOLO AGER, AND HOW DID YOU DEFINE THE TERM?

I define a solo ager as anyone who doesn’t have children, whether married or single, and anyone aging alone without family support nearby. Initially, I intended it to mean just people without children, as adult children typically care for older adults. However, with societal shifts and people moving away from family, solo aging has become more prevalent.

WHAT ARE THE MOST IMPORTANT STEPS SOLO AGERS SHOULD TAKE WHEN PLANNING FOR RETIREMENT?

It’s crucial to start early, focusing on financial planning, maintaining physical health, and building community. Eating well, staying in shape, and fostering strong relationships are essential steps. Building a supportive community early in life can pay significant dividends as we age.

WHAT DO YOU LOOK FOR IN AN IDEAL LIFE PLAN COMMUNITY?

For me—and I think for most solo agers—it’s about engagement. I value communities where residents actively participate in governance, activities, and connections with the broader community. This might include partnerships with local universities, intergenerational programs, or volunteer opportunities, such as working at food banks. These aspects provide a sense of meaning and purpose.

HOW CAN SOLO AGERS BUILD NETWORKS FOR SUPPORT WHEN THEY DON’T HAVE FAMILY?

The key is cultivating a community early and getting professional help where needed. This includes working with financial advisors, preparing advanced directives, and enlisting a power of attorney. Many solo agers face challenges when choosing proxies to represent them in legal and medical matters, but these relationships can be nurtured over time.

WHY DO YOU ADVOCATE FOR SENIOR LIVING COMMUNITIES OVER AGING IN PLACE?

The reality of aging in place is often isolating, especially for solo agers without family nearby. Senior living communities provide a built-in sense of community, structure, and support, which aging in place typically lacks. These communities can help replace the roles traditionally filled by family, ensuring residents have meaningful connections and the care they need.

HOW HAS THE LANDSCAPE OF SOLO AGING CHANGED, AND WHAT DOES THE FUTURE HOLD?

Solo aging has grown significantly, especially with the baby boomer generation. About 20% of boomers are childless, compared to 10% in previous generations. The trend will likely continue as younger generations also experience high rates of childlessness. This demographic shift means solo aging will increasingly shape how we think about and provide for aging populations.

Kiera DesChamps is a transformational sales leader, educator and strategic consultant for WellRive, a full-service move management company specializing in relocations and downsizing for older adults, including those transitioning to senior living communities. She’s was also a recent presenter in Varsity’s weekly Roundtable gathering. 

Kiera discussed what prospects are thinking as they’re driving home from a tour of your community and how communities can do more to help prospects accelerate the decision-making process and manage their senior living transition. 

Here’s a look at some lessons from Kiera’s time as a Roundtable presenter. 

INFORMATION OVERLOAD ON THE DRIVE HOME

Senior living communities often invest significant resources in marketing and in showcasing their amenities to attract potential residents. After a successful tour where prospects are impressed by the facilities and staff, the real challenge begins when they return home and face the complexities of their current reality. These include the logistics of moving, financial considerations, and family dynamics.

Kiera highlighted that communities often provide detailed packets filled with vendor recommendations and resources, and this can lead to information overload. Prospective residents find themselves with multiple packets from various communities, each containing numerous options. This can result in confusion and even paralysis, making it difficult for them to make a decision or even delaying the move due to the stress of sorting through so much information.

WE ALREADY KNOW THE BARRIERS

The barriers to transitioning into senior living are well-known – they include financial, emotional, and physical challenges. While communities provide seminars and vendor partnerships, true support extends beyond initial interactions. Kiera emphasized that discovery often uncovers overlooked issues like inconsistent communication or prospects feeling unheard.

Building genuine relationships and ensuring attentive follow-up makes a significant difference. Guiding prospects through the entire process alleviates stress, which is a vital consideration given that this transition is among life’s most stressful events. Kiera emphasized that support means active guidance, not just providing resources. Genuine help simplifies the process, ensuring prospects aren’t left to navigate it alone.

WHAT DO YOUR PROSPECTS WANT? 

Kiera posed an essential question: What do prospects really want? She stressed that understanding this requires a significant investment of time and effort. While sales roles come with many responsibilities, including tours and various tasks, going beyond the basics and embedding supportive services and partnerships early in the process can make a real difference.

Providing resources only at the end of the decision cycle can delay prospects’ choices. If communities guide prospects from the start, helping them navigate options and feel supported, it could lead to decisions being made months or even years sooner. This proactive approach benefits both the prospects and the community, by fostering trust and potentially accelerating the move-in process.

Varsity’s Roundtable is a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here. 

Varsity is growing, and that growth has been recognized with a pair of honors, including a ranking on Adweek’s list of the world’s Fastest Growing Agencies. Varsity was also honored this year with a spot on the Central Penn Business Journal’s annual list of the region’s Fastest Growing Companies. 

It marks the second year in a row for Varsity on both lists and is a testament to the hard work of the Varsity team. 

“This recognition is a huge honor and to be recognized for a second year in a row makes it even more special,” said Varsity President Derek Dunham. “The dedication and hard work of our team makes growth like this possible. Also thanks to our clients for letting us bring big ideas and fresh perspectives to life for them. When they grow, we grow!” 

Varsity is part of Pavone Group, a full-service marketing network comprised of eight agencies and companies with offices in Harrisburg, Philadelphia, Atlanta and New York. 

The Central Penn Business Journal recognition marks the ninth time that Pavone Group or a Pavone Group agency has been honored with a spot on the Business Journal’s Fastest Growing Companies list. Past honors include Pavone Group (2021), Pavone (1999, 2000 and 2005), quench (2017 and 2020), Leap (2014) and Varsity (2023).