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Aging rarely happens the way people expect. It arrives gradually, bringing changes in identity, relationships and perspective that can feel difficult to navigate. In a recent episode of Varsity’s Roundtable Talk, Derek sat down with bestselling author, cartoonist and former special education teacher J.J. Hubal, whose book Goodbye Old, Hello Bold uses humor and visual storytelling to explore the realities of growing older with more curiosity and courage.

In their conversation, Derek and J.J. discussed why aging often creates anxiety, how humor can make difficult topics more approachable and why reinvention becomes increasingly important later in life. J.J. also shared personal reflections on loneliness, friendship, creativity and the importance of continuing to step outside your comfort zone as you age.

Check out the full episode here.

WHAT DOES “HELLO BOLD” MEAN TO YOU?

I started the whole project at about 72 years old and I had the old part down, but I definitely didn’t have the bold part. So I’m the perfect author. I had zero bold. To me, bold is different things for different people. Sometimes it’s something very small. Sometimes it’s something very large. Most of my time was spent wallowing in self-pity that life hadn’t worked out for this reason, that reason. The whole project was really a search for bold. I didn’t start it even as a book. I certainly didn’t start it with a whole pile of bold ideas. I had absolutely nothing.

WHY DO SO MANY PEOPLE APPROACH AGING WITH ANXIETY INSTEAD OF CURIOSITY?

I think people get stuck in the negative, what didn’t go right. We also fill our minds with things that aren’t realistic anymore. There’s nobody blazing the trail for us. We’re pioneers. There are 10,000 boomers turning 65 every day and millions turning 80. You’re overwhelmed with loss and change. All loss causes change and even change you choose ends up with losses. You just have fewer people. If you’ve lost health, money, people or security, all of those things keep us stuck for a while.

WHY IS HUMOR SUCH A POWERFUL TOOL WHEN TALKING ABOUT AGING?

Humor is a powerful tool for talking about anything sensitive or difficult. Adding a cartoon takes you out of a live person saying something. It’s just a drawing. Humor makes the medicine go down easier. Reality can be a tough thing to deal with. The old humor acts like a spoonful of sugar. It lets people face difficult truths without feeling attacked or overwhelmed.

HOW IS THE CULTURAL NARRATIVE AROUND AGING CHANGING?

It’s definitely changing and it’s most evident in media and advertising. Years ago, if somebody was even 50, it was treated like they were almost ready for the grave. Now it’s becoming more natural. We’re investing less in clinging tooth and nail to old images and more in what’s next. People are experimenting more. We’ve opened up both ends of the spectrum. I see younger generations being less rigid too. There’s more freedom now to age honestly.

WHAT ARE SOME OF THE BIGGEST FEARS PEOPLE HAVE ABOUT AGING?

One of the most popular cartoons I’ve done is just a sign in a yard that says, ‘Estate Sale: Everything My Children Told Me They Don’t Want to Inherit.’ People react to it because the stuff we hang onto has emotional power. It represents pieces of our lives, our history, our memories. It’s not just about cleaning out a room. It’s about realizing the past isn’t coming back. I had to stop looking backward and understand that I was stopping any positive input into my life.

Senior living’s biggest opportunity may not be occupancy or operations. It may be human connection. The communities people truly want to be part of are the ones built around trust, culture, communication and meaningful relationships for both residents and families.

That was a major theme during a recent conversation on Varsity’s weekly Roundtable featuring Steve Moran, publisher of Senior Living Foresight and one of the industry’s most recognized voices on senior living culture, workforce challenges and innovation. During a candid Q&A, Steve shared what the industry is overlooking, where operators are getting it right (and wrong) and what senior living must do to better align with the expectations of a new generation of older adults. Below are a few Fresh Perspectives from the discussion.

CULTURE, NOT STAFFING, IS THE REAL CHALLENGE

The communities winning on workforce aren’t magically finding more people, they’re building cultures where employees actually want to stay, grow and feel valued.

FAMILY EXPERIENCE IS THE NEXT BIG OPPORTUNITY

Senior living often focuses heavily on residents while overlooking the emotional and logistical burden carried by families. Communities that intentionally support caregivers will build deeper trust and loyalty.

CONNECTION IS THE MOST UNDERSERVED NEED IN SENIOR LIVING

The biggest differentiator may not be amenities or programming, but helping residents and families form real friendships and meaningful human relationships.

TRANSPARENCY BUILDS TRUST, EVEN WHEN THINGS GO WRONG

Families don’t expect perfection. They expect honesty. Communities that communicate openly about challenges, mistakes and solutions create stronger long-term trust.

SENIOR LIVING MUST BECOME MORE ASPIRATIONAL

Most people still move into senior living as a last resort. The future belongs to communities that people choose earlier for lifestyle, purpose, connection and belonging.

LONGEVITY ISN’T ENOUGH WITHOUT QUALITY OF LIFE

The industry has become better at extending life, but it still struggles with how to support emotional well-being, cognition and purpose as people age.

THE WINNERS WILL PRIORITIZE PEOPLE OVER MARGINS

The most successful organizations over the next decade will be the ones known for exceptional care, communication, trust and human connection, not just operational efficiency.

KEY QUESTIONS

What is the biggest challenge facing senior living today?

While staffing shortages often dominate the conversation, Steve Moran argues the bigger issue is culture. Communities that create supportive, engaging workplace environments are often the ones attracting and retaining strong team members.

Why is family engagement becoming more important in senior living?

Families play a major role in the senior living experience, emotionally, financially and logistically. Communities that communicate well and intentionally support caregivers can build stronger trust, loyalty and long-term relationships.

How can senior living communities create stronger human connection?

The most impactful communities help residents and families build authentic relationships and friendships, not just participate in activities or events. Social connection may become one of the industry’s biggest differentiators moving forward.

What will define the most successful senior living communities in the future?

According to Steve Moran, the organizations that thrive long term will prioritize exceptional care, transparency, communication and human connection over simply focusing on operational efficiency and margins.

The senior living market continues to gain momentum, with strong demographic tailwinds, rising occupancy, and growing investor interest shaping a landscape full of opportunity. At the same time, evolving consumer expectations, rising costs, and shifting product preferences are pushing providers to think differently about how they grow, position, and compete.

That dynamic set the stage for Varsity’s weekly Roundtable, where Stuart Jackson, Chief Growth and Strategy Officer at Greystone Communities, shared a forward-looking view of the sector. Below are a few Fresh Perspectives from his discussion.

DEMAND ISN’T THE PROBLEM, SUPPLY IS

Demographics, occupancy growth, and investor interest are all trending up, but new inventory isn’t keeping pace due to construction costs and interest rates, creating a major opportunity gap.

SENIORS HAVE MORE MONEY THAN EXPECTED

Income and wealth levels for 75+ households have outperformed projections, with significant assets tied up in home equity, giving residents more financial capacity than many assume.

PRODUCT MUST MATCH LIFESTYLE EXPECTATIONS

Larger units, residential-style living, and hybrid models are gaining traction because boomers want spaces that feel like home, not traditional senior housing.

AMENITIES DRIVE DECISIONS

Dining, wellness, and lifestyle experiences are no longer “nice to have,” they’re essential. Variety, quality, and social engagement are key differentiators in attracting and retaining residents.

THE CONTINUUM IS EVOLVING

Demand is shifting away from traditional skilled nursing toward assisted living, home care, and aging-in-place models, pushing providers to rethink how care is delivered.

FLEXIBILITY WINS IN DEVELOPMENT

Blending product types, expanding via satellite campuses, and repurposing existing assets are all strategies helping providers grow despite market constraints.

THE REAL BARRIER IS PERCEPTION, NOT READINESS

Boomers feel younger than they are and delay moving, but increasing awareness, especially around social connection, can help drive earlier adoption over time.

Aging has long been framed as a slow narrowing of possibilities, but that perspective is beginning to shift. In a recent episode of Varsity’s podcast, Roundtable Talk, Derek sat down with Colin Milner, founder and CEO of the International Council on Active Aging, whose work has helped redefine aging as a dynamic, engaged and opportunity-filled stage of life.

In their conversation, Derek and Colin explored why changing perceptions around aging takes time, the growing importance of closing the gap between lifespan and health span and how simple behaviors like staying active and curious can have outsized impact. Check out the full episode here.

WHY HAS IT BEEN SO HARD TO CHANGE THE NARRATIVE THAT AGING EQUALS DECLINE?

It really comes down to time. It was a massive wave going in one direction, and changing that takes decades. I was told it would take 30 years to make an impact, and now, 25 years in, wellness is everywhere. Things take time to change, and many people don’t stay in it long enough to see the results.

WHAT DOES “ACTIVE AGING” MEAN TODAY?

The definition hasn’t changed. It’s about being engaged in life, in all areas of life. What has changed is the implementation. If you’re engaged, the ripple effect begins to happen. You become more socially connected, more physically active and more involved overall. Engagement drives everything.

WHAT HAPPENS WHEN PEOPLE START SEEING AGING AS GROWTH INSTEAD OF DECLINE?

Everything changes. You start looking at possibilities instead of limitations. The world opens up to you instead of closing off. When systems are in place to support that mindset, people have the opportunity to grow rather than feel like things are being taken away from them.

WHY SHOULD WE FOCUS MORE ON HEALTH SPAN, NOT JUST LIFESPAN?

If we don’t shrink the health span gap, all we’re doing is extending life and extending years of ill health. Right now, that gap is about 12.4 years. People want to live longer, but not in poor health. We have to close that gap or longevity doesn’t really mean what we think it does.

WHAT ARE MARKETERS GETTING WRONG ABOUT OLDER ADULTS?

Ageism. Most marketers are younger and not excited about creating for an older audience. But two older adults control 70 to 75% of disposable income. It’s a massive opportunity that’s still being overlooked because of outdated assumptions about what aging looks like.

Loneliness in senior living isn’t just a human challenge, it’s an operational one. As resident needs grow and staffing resources tighten, communities are being forced to rethink how care is delivered, supported and sustained. Technology is starting to play a more meaningful role, not as a replacement for human connection, but as a way to strengthen it.

That was the focus of a recent conversation on Varsity’s weekly Roundtable, where we welcomed Josh Sach, co-founder and CEO of Meela. Josh shared how his AI-powered platform functions less like a tool and more like an added team member, supporting residents through conversation while also handling repetitive tasks that free up staff time. Below are a few Fresh Perspectives from his discussion.

AI DOESN’T REPLACE CARE, IT REFOCUSES IT

The goal isn’t fewer staff, it’s better use of staff. When repetitive tasks are automated, teams can spend more time where it matters most: with residents.

SIMPLICITY DRIVES ADOPTION

Older adults don’t resist technology, they resist friction. When tools are intuitive, accessible, and actually helpful, adoption happens faster than expected.

THE CARE GAP ISN’T COMING, IT’S HERE

With 10,000 seniors aging in daily and caregiver ratios shrinking, the system won’t hold without support. Technology isn’t optional, it is the pressure valve that must be released.

CONNECTION CAN BE SUPPORTED, NOT REPLACED

Consistent conversation and engagement can measurably reduce loneliness and anxiety, but the goal is always to complement human relationships, not substitute them.

DATA IS THE NEW WORD OF MOUTH

Aggregated resident feedback turns everyday conversations into real-time insights and authentic marketing proof points without compromising privacy.

THE FIRST 30 DAYS DEFINE EVERYTHING

Transition into senior living is where isolation and attrition peak. Early signals, surfaced through conversation and survey questions Meela, create opportunities to intervene before residents disengage.

Varsity’s Roundtable is a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here. 

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The following is a guest blog entry from Larry Carlson. Larry is an advisor, board member, and author of Avandell: Reimagining the Dementia Experience. A longtime CEO in senior living, he now writes and speaks about helping older adults finish strong — living with purpose, vitality, and impact in their third age.

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It’s early. Just after sunrise.

The household is quiet, except for the soft hum of the coffee machine in the corner and the faint sound of a television no one is really watching.

She’s kneeling beside him. He’s confused again. Agitated. Asking for his wife—who passed years ago. His voice rising, his hands restless, searching for something he can’t name.

She doesn’t correct him.
She doesn’t rush him.
She places her hand gently over his and leans in just enough for him to see her eyes.

“Tell me about her.”

He pauses.

The tension in his shoulders softens. And for a moment, the room changes. He’s no longer lost. He’s remembering. And she stays right there with him—unhurried, present, steady. Not because it’s in her job description. But because it’s in her.

She didn’t learn that in orientation. She brought it with her.

The question is… did we hire for it?
Do we recognize it?
Do we protect it?
Do we build around it?

Because mission doesn’t live on the wall. It lives—or dies—in moments like that. In my experience, there are four places where that happens.

HIRING

If you don’t hire for mission, you won’t lead with mission. Too often, we hire for experience and hope for alignment. But the deeper question is whether the person sitting across from you already carries the heart your mission requires.

TRY THIS: Add one question to your interview process tied directly to your values: “Tell me about a time you chose people over efficiency.”

You’re not just listening for the answer. You’re listening for the instinct.

RECOGNITION

What you celebrate becomes your culture. If that moment in the household goes unnoticed, it slowly becomes optional. If it’s named and honored, it becomes the standard others move toward.

TRY THIS: In your next team meeting, recognize one team member specifically for how they lived out a core value, not just what they accomplished. Make the invisible visible.

ACCOUNTABILITY

Values that aren’t reinforced aren’t values—they’re preferences. The hard part of leadership isn’t writing values. It’s protecting them when they’re inconvenient.

TRY THIS: When addressing a performance issue, name the value being missed—not just the behavior. It changes the conversation from correction to alignment. From “what you did wrong” to “who we are.”

DECISION MAKING

Your hardest decisions reveal your real values. Strategy, budgets, census pressure—these are the moments when values are most at risk of becoming negotiable.

TRY THIS: Before making a key decision, ask: “Which of our values does this support—and which might it compromise?”

You may still make the same decision. But you’ll make it consciously.

Mission is not sustained by intention. It’s sustained by repetition—what you hire for, what you recognize, what you reinforce, and how you decide.

And over time, something begins to happen.

Those quiet, early-morning moments—the ones no one sees, no one measures, no one reports on—they become the culture. Not because you declared it. But because you built it.

Dementia care is too often framed around what’s lost—memory, independence, identity—when in reality, the opportunity lies in recognizing what remains and how people continue to adapt. Shifting that perspective doesn’t just change care outcomes, it changes how teams communicate, how organizations train staff, and how families stay connected through moments that might otherwise feel overwhelming.

That was the focus of a recent conversation on Varsity’s weekly Roundtable, where we welcomed Teepa Snow, founder of Positive Approach to Care®. Known for her practical, human-centered approach, Teepa shared how reframing dementia from decline to ability can unlock better interactions, stronger relationships and more effective support systems across senior living. Below are a few Fresh Perspectives from her discussion.

PEOPLE DON’T STOP, THEY SHIFT

Dementia doesn’t mean someone is doing less, it means they’re doing things differently. When one pathway breaks down, the brain adapts and finds another way forward.

BEHAVIOR IS COMMUNICATION, NOT DISRUPTION

What looks like repetition, frustration or withdrawal is often a person trying to communicate, stay engaged or solve a problem without the tools they once had.

DEMENTIA ISN’T JUST MEMORY

When we treat dementia as forgetfulness alone, we miss the broader signs like language loss, confusion or physical changes and delay the support that could make a difference.

HOW YOU SHOW UP CHANGES EVERYTHING

The difference between resistance and cooperation often comes down to approach. Directing and correcting creates tension, while partnering builds trust and keeps interactions human.

SUPPORT STARTS WITH CURIOSITY

The strongest care doesn’t assume it understands the situation. It asks what’s working, what’s not and meets people where they are to tailor support that actually helps.

SKILL IS THE MISSING INFRASTRUCTURE

Dementia care isn’t something people just “figure out.” Without training, coaching and real-time reinforcement, even good intentions can lead to frustration and breakdowns in care.

Varsity’s Roundtable is a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here. 

When it comes to decision-making (especially when it comes to senior living options) most people believe they’re guided by logic. Carefully weighing options and choosing what makes the most sense. Neuroscience tells a more nuanced story, one where emotion plays a powerful and often immediate role.

WHY EMOTION LEADS THE WAY

The brain processes emotional information faster than rational thought. Reactions often begin with a feeling, followed by reasoning that supports it. In senior living, this dynamic is especially important. Decisions are deeply personal, shaped by identity, independence and family relationships.

WHAT PEOPLE ARE REALLY ASKING

For prospective residents and their loved ones, the journey involves more than evaluating features or comparing amenities. Questions like Will I feel at home? Will I be safe? Will I belong? sit at the center of the decision. These emotional considerations carry significant weight throughout the process.

Facts still matter. Clear information builds confidence and supports decision-making. Emotion creates connection and trust, two elements that influence whether someone takes the next step.

BRINGING EMOTION TO LIFE

For senior living brands, this means approaching marketing with intention. Focus on the lived experience within the community. Show what daily life feels like through real stories, authentic voices and meaningful moments. Highlight connection, purpose and a sense of belonging.

Visual storytelling plays an important role. Images and video communicate emotion quickly and intuitively. A shared laugh, a warm welcome, a quiet moment of comfort. These cues resonate in ways that data alone cannot.

CONSISTENCY BUILDS TRUST

Consistency strengthens emotional engagement over time. Every interaction, from digital touchpoints to in-person conversations, should reflect a tone that feels welcoming, respectful and human.

Empathy remains essential throughout. Each inquiry represents a significant life transition. When marketing acknowledges that reality and responds with care, it builds relationships grounded in understanding.

FRESH PERSPECTIVE

Emotion shapes how people evaluate, connect and decide. Senior living brands that lead with empathy and bring real experiences to life will build trust, strengthen relationships and guide more confident decisions.

Well-being is often treated as a personal responsibility, but the data tells a different story. The environments we live in, the people we surround ourselves with and the systems we design play a far greater role in shaping long-term health outcomes than willpower alone. That shift in thinking is at the core of the Blue Zones approach, which focuses on creating communities where healthier choices happen naturally and consistently over time.

Dan Buettner Jr. of Blue Zones joined Varsity’s weekly Roundtable to explore what the world’s longest-living communities can teach us about building healthier, more resilient environments. Below are a few Fresh Perspectives from his discussion.

ENVIRONMENT BEATS WILL POWER EVERY TIME

Stop asking people to make better choices and start designing environments where better choices happen automatically. Behavior change isn’t about discipline, it’s about design.

LONGEVITY ISN’T SOMETHING YOU CHASE, IT’S SOMETHING YOU LIVE IN

The longest-lived people in the world aren’t pursuing health. They’re living in communities where purpose, movement and connection are built into daily life.

SMALL CHANGES, BIG SHIFT

There’s no silver bullet. Real impact comes from a “silver buckshot” of small, consistent nudges that compound into lasting lifestyle change.

COMMUNITY IS THE ORIGINAL HEALTH INTERVENTION

Where you live and who you surround yourself with matter more than any diet or fitness plan. Social connection isn’t a bonus, it’s foundational.

WELL-BEING IS A BUSINESS STRATEGY, NOT A BENEFIT

Higher well-being drives lower costs, higher productivity and even stronger financial performance. This isn’t soft, it’s measurable and material.

THE FUTURE OF HEALTH ISN’T HEALTHCARE

A multi-trillion-dollar “well-being economy” is emerging, shifting focus from treating illness to proactively helping people live better.

SIMPLICITY IS THE UNLOCK

Healthy living isn’t expensive or complicated. The fundamentals—simple food, daily movement and meaningful connection—have been hiding in plain sight all along. 

Varsity’s Roundtable is a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here. 

The Broadway stage doesn’t just reflect life, it reshapes how we see ourselves, each other, and the possibilities that come with every new chapter. In a recent episode of Varsity’s podcast, Roundtable Talk, Derek sat down with Jerry Mitchell, two-time Tony Award-winning director and choreographer, whose Broadway credits include Hairspray, Kinky Boots, Legally Blonde, and most recently Boop and The Devil Wears Prada on London’s West End.

In their conversation, Derek and Jerry explored how live theater uniquely connects audiences across generations, and what it means to stay creatively relevant over a 45-year career. The following are some fresh perspectives from their conversation. Check out the full episode here.

HOW DO YOU SEE STORYTELLING IN THEATER SHAPING THE WAY PEOPLE UNDERSTAND THEIR OWN LIVES?

Well, theater has the great ability to bring people together in a dark space without anything to distract them. So everyone’s there to hear the same story at the same time. And when they leave the theater, they walk away with that story. It’s a very, very special and unique experience that can only happen with that particular group of people you happen to show up with. It’s a very powerful tool to communicate with people.

HAVE YOU NOTICED DIFFERENCES IN HOW YOUNGER AND OLDER AUDIENCES CONNECT TO YOUR WORK?

I find that audiences do connect in different ways. Young kids responded to a high school story in a way that was truly magical because they are living it. They were so much wiser to what was going on. And then the parents respond to the adult version—how do you care for a child who is different than you and you don’t have the tools? Watching parents and grandparents cry at that emotional journey is really wonderful.

WHAT KEEPS YOU MOTIVATED TO KEEP REINVENTING YOURSELF?

I’m inspired by people I’ve looked up to my entire life who are still working. Even those who are gone, their work still exists and I go back and watch it. But I’m also inspired by the younger generation and the way they see the world. Watching young performers have their Broadway debut is magical. I remember my own debut at 20. It was something I had worked toward, and when it happened, it was such a milestone.

HOW DOES CREATIVITY FUEL LONGEVITY, BOTH PERSONALLY AND PROFESSIONALLY?

I mean, it is what keeps you young, isn’t it? Being able to work. As a dancer and choreographer, my life is based on physical work. I’m in the studio or the gym. As I get older, I have great associates who do what I used to do, but I’m still very active. Dancers are athletes. The maintenance is part of your daily process. I’ve been doing it for 45 years on Broadway, and that physical engagement keeps you going.

WHAT HAVE YOU LEARNED ABOUT THE BODY’S ABILITY TO ADAPT OVER TIME?

The body is an incredible instrument that can do incredible things. What I’ve learned as I’ve aged is that diet and exercise work much better together than separate. The food you eat and how you fuel your body is as important as how you use it. That fuel will help you with longevity without question.