Author: Varsity Team

Data tells a much bigger story than occupancy rates alone. In this episode of Varsity’s Roundtable Talk, Derek sits down with Lisa McCracken, Head of Research and Analytics at the National Investment Center for Seniors Housing & Care (NIC), to discuss the trends shaping the future of senior living.

Lisa explores why demand is outpacing supply, why demographics alone won’t guarantee success and how providers can use data to better understand their markets, demonstrate value and prepare for the next generation of older adults.

Check out the full episode here. 

WHAT’S THE BIGGEST HEADLINE IN SENIOR LIVING RIGHT NOW?

We’ve been talking for most of my career about the arrival of the baby boomers, and we’re here today. The first baby boomer turns 80 this year in 2026. But yet we’re at this fascinating point where we have very little growth in our industry. We have huge demographic growth, but our response to that growth has been incredibly muted. I’m not sure many of us thought we’d be in this unique spot as the waves hit the shore of the baby boomers, and we’re a little ill-prepared in some respects.

WHAT DOES THE DATA TELL US ABOUT SENIOR LIVING’S POST-PANDEMIC RECOVERY?

From a data standpoint, one of the big things we look at is occupancy. As an industry, we passed the first quarter 2020 occupancy level. If you talk to many operators and providers today, they’re at some of the highest occupancy levels they’ve ever been at. For some of the modern, competitive senior living communities, they’re full and vibrant and doing well. Recovery is probably an understatement. We’re forecasting that we’re going to be hitting some record highs, so the next year or year and a half is going to be an interesting time.

WHAT’S REALLY DRIVING TODAY’S HIGH OCCUPANCY LEVELS?

There are some general demand elements for sure. Occupancy can certainly be driven by the fact that we don’t have a lot of new competition coming on the market. In the fourth quarter of 2025, a third of the primary markets actually had negative inventory growth. If your denominator is going down, even if you have the same number of people living there, your occupancy is going to go up. My concern is that I don’t want us to get lazy as an industry. We still need to work for it, and we’ve got to have what they want.

WHAT IS THE SENIOR LIVING INDUSTRY STILL GETTING WRONG ABOUT THIS MOMENT?

I think there is a little bit of, “the demographics will just take us where we need to be.” We talk about how the boomers are different, but I still don’t feel like we’re thinking differently enough. I feel like this is the same conversation I had 25 years ago. We say think outside of the box, but I’m just not sure if we’re thinking outside of the box enough. Even our labels are confusing. Life plan community, active adult, rental, entry fee. I think we get stuck in our labels, and our world is incredibly difficult to navigate.

HOW MUCH OF WHAT WE’RE SEEING IS REAL DEMAND VERSUS A LACK OF NEW INVENTORY?

I think it’s a combination of both. There is absolutely strong demand for a lot of what we have today. There are a lot of places that have very long wait lists. I talk to CEOs who say that for certain types of cottages or units, if you want something five years from now, get your name on there now. That’s demand for what you have. That is real deal. But the lack of new inventory is certainly part of it, and in certain markets there’s a scarcity issue going on for sure.

Food is personal. It’s tied to comfort, choice, memory and quality of life, which is why dining has become one of senior living’s biggest opportunities to elevate the resident experience. And as consumer expectations continue to evolve, communities have an opportunity to look beyond what’s on the plate and consider how emerging food and beverage trends can inspire more variety, stronger connections and more memorable moments around the table.

David Shoffner, Communications Manager at Pavone Group and its food and beverage marketing agency, quench, was a guest on Varsity’s weekly Roundtable to explore the trends shaping food and beverage and what they could mean for senior living. Below are a few Fresh Perspectives from his discussion.

FOCUS ON TRENDS, NOT FADS

Fads generate short-term excitement, but trends reflect lasting shifts in consumer behavior. Understanding the difference helps organizations make smarter decisions about menu development, marketing investments and long-term dining strategies.

PREMIUM FROZEN CAN EXPAND POSSIBILITIES

Today’s premium frozen products offer culinary teams greater flexibility, consistency and menu variety while helping address labor challenges. Used strategically, they can elevate the dining experience without sacrificing quality.

BEVERAGES HAVE BECOME AN EXPERIENCE

Premium coffee, specialty teas and seasonal beverages are no longer just menu add-ons. A thoughtful beverage program can enhance hospitality, encourage social connection and create memorable moments throughout the day.

DINING CAN BE A POWERFUL COMMUNITY BUILDER

Residents increasingly value connection as much as cuisine. Shared meals, interactive dining experiences and chef-led events help transform dining into one of senior living’s strongest tools for building relationships and community.

SMALL TOUCHES CREATE LASTING IMPRESSIONS

Creating a premium dining experience doesn’t always require a larger budget. Thoughtful presentation, seasonal features and simple moments of delight can make everyday meals feel more memorable and rewarding.

BETTER DATA LEADS TO BETTER DINING DECISIONS

Communities already collect valuable dining information. Using that data to anticipate resident preferences, improve menu planning and reduce waste creates a more efficient operation and a dining experience that better reflects what residents want.

VARSITY’S FRESH PERSPECTIVE

Consumer food trends often become resident expectations. Communities that thoughtfully adapt those trends can differentiate their dining experience while creating meaningful moments that support hospitality, connection and quality of life. The goal isn’t to follow every trend, but to identify the ones that genuinely enhance the resident experience. 

Technology has become an essential part of everyday life for older adults, yet many organizations still underestimate how comfortable they are using it. In this episode of Varsity’s Roundtable Talk, Derek talks with AgeTech strategist Ginna Baik about how technology is reshaping the future of aging and senior living.

Ginna discusses why today’s older adults are more tech-savvy than many assume, how senior living providers can create better digital experiences, where AI can have the greatest impact for residents and caregivers, and why the future of senior living begins long before someone moves into a community.

Check out the full episode here.

WHY DO YOU CALL OLDER ADULTS THE “OGS OF THE INTERNET”?

There’s this misconception that older adults are not engaged with technology. But the reality is, when AOL first came to the internet 30-plus years ago, today’s 70- and 80-year-olds were getting their first email on AOL or Yahoo. They were pioneers. They’ve grown up with the internet. The difference is they also know what life is like without it. They understand how to leverage technology, but they also know when to turn it off.

WHAT ARE SOME OF THE BIGGEST MISCONCEPTIONS ABOUT OLDER ADULTS AND TECHNOLOGY?

People think older adults don’t know how to use tech, so there’s a reluctance to give them technology or use it to make things more efficient. But when you start interviewing older adults and resident councils, they’ll be the first to say, “Why don’t you bring in a robot?” or “Why don’t you engage some sort of voice technology if that’s going to make it easier on the staff?” Older adults see technology as an augmentation of what staff are already doing.

HOW ARE TODAY’S ACTIVE AGERS DIFFERENT FROM THE WAY OLDER ADULTS ARE OFTEN PORTRAYED?

Older adults are always portrayed sitting on a sofa or in a chair, lounging or doing chair yoga. I think that’s such a wrong perception. I’m in a book club and I’m the youngest. The oldest person is 70, and each one of them is so active. They’re hiking, and I’m not talking about a one-mile hike, but five-, 10-, 15-mile hikes. They’re skiing. They’re doing things. They’re very engaged and very active.

WHAT HAVE YOU LEARNED ABOUT WHAT OLDER ADULTS ACTUALLY WANT FROM DIGITAL EXPERIENCES?

They want more choice. They want simplicity. They want to be able to make that intellectual decision themselves. They like simplicity, they like elegance. Simpler is better, and not because it’s for old people. We didn’t just make humongous font sizes. We gave that as an option if they wanted it. It was really about making things easy to find. It wasn’t cluttered. They hate clutter, and I think we’re missing the boat if we over-clutter our websites.

The following is a recap from Varsity’s Roundtable, a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here. 

Most older adults say they want to age in place, yet relatively few have developed a plan for how they’ll do it. That gap creates an opportunity for senior living providers to do more than market communities. It gives them a chance to become trusted guides, helping people think through one of life’s biggest decisions long before a move is on the horizon. That’s exactly what Ryan Frederick explored as a guest on Varsity’s weekly Roundtable. 

The author of Right Place, Right Time, founder of Here and leading voice on Place Planning shared how providers can engage prospects earlier, build trust through education instead of sales, and help people make more intentional decisions about where they’ll live as they age. Along the way, he explained why shifting conversations from amenities to quality of life can create stronger relationships and, ultimately, a healthier pipeline. Below are a few Fresh Perspectives from his discussion.

START THE CONVERSATION BEFORE THE MOVE IS IMMINENT

Many older adults haven’t developed a plan for where they’ll live as they age. By engaging people years before they’re ready to move, senior living providers can build trust, educate consumers and become a valued resource long before a housing decision is made.

LEAD WITH LIFE, NOT THE BUILDING

Conversations are more meaningful when they focus on a person’s health, relationships, finances and home rather than amenities and floor plans. Helping prospects reflect on how well their current situation supports the life they want often reveals needs they hadn’t recognized.

EDUCATION BUILDS TRUST BETTER THAN A SALES PITCH

Consumers are looking for objective guidance, not pressure. Providing a framework that helps people explore their options empowers them to make informed decisions and positions providers as trusted advisors rather than salespeople.

PLACE PLANNING ISN’T JUST FOR PEOPLE IN THEIR 70s

The best time to begin thinking about where you’ll live may be years before a move is necessary. Starting in your 50s or 60s gives people more flexibility to make intentional decisions that support long-term health, independence and quality of life.

SUCCESS SHOULD BE MEASURED BY RELATIONSHIPS, NOT JUST MOVE-INS

Early engagement expands the pool of people who know and trust your organization. As life circumstances change over time, those relationships naturally create more opportunities for future move-ins.

VARSITY’S FRESH PERSPECTIVE

Too often, senior living marketing begins when someone is already searching for a community. Place Planning reminds us that many of the most important decisions happen years before that first tour. Organizations that position themselves as trusted educators (not just providers) have an opportunity to build relationships much earlier in the journey.

For sales and marketing leaders, that means creating content, events and conversations that help people think about aging well, even if a move isn’t on the horizon. When the focus shifts from selling communities to helping people make better decisions, trust grows and so do future move-in opportunities.

The work of caring for aging parents often begins long before caregiving itself. In this episode of Varsity’s Roundtable Talk, Derek Dunham talks with Dr. Allison Alford, Baylor University professor, researcher and author of Good Daughtering, about the often invisible emotional, mental and logistical work adult daughters perform to keep families connected.

Together, they explore the concept of “daughtering,” why so much of women’s family labor goes unrecognized, how daughters can set healthier boundaries without guilt and why honest conversations about aging and caregiving should begin long before a crisis.

Check out the full episode here.

WHAT DOES “DAUGHTERING” MEAN?

Daughtering is meant to be an active representation of what it means to be an adult daughter in a family. Just like we might use active terms like parenting, mothering or partnering, it gives us a sense that being an adult daughter is an active way that women show up. Daughtering is the often invisible emotional, mental, logistical and identity labor that women do in families to stay connected. Often women are doing so much more than they realize until all of a sudden they feel burnt out.

WHY HAS THE WORK OF DAUGHTERS HISTORICALLY BEEN SO INVISIBLE OR UNRECOGNIZED?

One of the reasons daughtering is invisible socially, in society, in culture and in families is because we don’t have the words to describe what daughters do that’s so important and valuable. Women will say, “I’m mothering my mother” or “I’m the parent for my parents.” But you’re not your parent’s parent. What we’re describing is things with more nuance, like care, intimacy, closeness, disclosure, privacy, safety and comfort. It’s important that we call the things we do by the right name.

WHAT ARE SOME EXAMPLES OF DAUGHTERING THAT PEOPLE MIGHT NOT EVEN REALIZE COUNT AS CARE?

I like to talk about daughtering in four categories: acting, thinking, feeling and being. Acting is visible, like calling a parent, bringing them a gift or planning a retirement party. But there’s also thinking, feeling and being a daughter. Those are invisible because they’re happening in our minds and hearts. Thinking work might be planning ahead or removing roadblocks before we run into them. Feeling work is managing our own or others’ emotions. Being work is carrying on the customs, traditions, name and legacy of our family.

IS “ELDEST DAUGHTER SYNDROME” A REAL DYNAMIC?

The research says there’s not a causal relationship, meaning just because you’re the eldest doesn’t mean you will end up doing the most. At the same time, I’m a researcher who believes people. When women say, “As the oldest, I feel the most responsible,” I believe it. They’re saying, “I’m burnt out because I’ve been doing it my whole life. Nobody is giving me credit. Nobody’s noticing how hard I try, and the harder I try, the less they do.” It compounds until they’re burnt out and just want to quit.

HOW DOES DAUGHTERING CHANGE AS PARENTS AGE AND FAMILY ROLES BEGIN TO SHIFT?

In my book, I talk about the “kinship shift.” If I’m a daughter and I’m 20, what my mom or dad need from me may be very little. But by the time I’m 40 and they’re 70, there are different emotional needs, time needs and maybe financial needs. We may take on more of the alpha role, as in being the more in-charge person. That doesn’t mean I become my mother’s mother or my dad’s parent. Daughtering has to change. It has to grow and it has to morph.

The future of senior living may depend as much on what happens beyond a community’s walls as what happens inside them. As providers look to serve more older adults and strengthen their role in the broader community, many are rethinking how campuses connect with the neighborhoods around them. That means creating places that encourage everyday interaction, celebrate local identity and make senior living a more visible, welcoming part of community life.

Those ideas were the focus when Max Winters, Senior Designer at RLPS Architects, joined Varsity’s weekly Roundtable to explore how thoughtful design can strengthen community connections, support healthier aging and help senior living organizations build meaningful partnerships beyond their campuses. Below are a few takeaways from his discussion.

DESIGN COMMUNITIES, NOT JUST CAMPUSES

The future of senior living isn’t about recreating everything behind campus walls. The strongest communities connect residents to the neighborhoods around them, strengthening both quality of life and the communities they serve.

SOCIAL CONNECTION HAPPENS IN EVERYDAY MOMENTS

Small interactions like a conversation with a barista, seeing familiar faces or gathering in welcoming public spaces play a meaningful role in healthy aging. Designing for those everyday connections can improve both physical and cognitive well-being.

BUILD PLACES THAT WELCOME EVERYONE

Mixed-use developments, public restaurants, shared gathering spaces and adaptive reuse projects create natural opportunities for residents and neighbors to interact, making senior living an active part of the broader community instead of a destination apart from it.

A STRONG SENSE OF PLACE CREATES STRONGER PARTNERSHIPS

Communities with a clear identity rooted in their history, culture and local character are better positioned to build partnerships, attract visitors and create experiences that feel authentic rather than generic.

CULTURE SHOULD LEAD, BUILDINGS SHOULD FOLLOW

Lasting transformation begins with programming, operations and organizational culture. As communities evolve, the need for new or redesigned spaces becomes much clearer—and much more effective.

VARSITY’S FRESH PERSPECTIVE

The future of senior living isn’t about building bigger campuses. It’s about building stronger connections. Communities that open their doors to neighbors, celebrate their local identity and create opportunities for everyday interaction will be better positioned to attract future residents and strengthen the communities they serve.

For sales and marketing leaders, that starts with thinking beyond occupancy. Every partnership, event and shared experience is an opportunity to reinforce your community’s role as a vibrant, connected part of the neighborhood.

Growth doesn’t stop with age, but it often begins with stepping outside your comfort zone. That was the topic in a recent episode of Varsity’s Roundtable Talk. In that conversation, Derek sat down with award-winning journalist and bestselling author Chris Ballard to discuss his new book, The Plunge, and what cold-water immersion can teach us about resilience, health and aging.

Chris explored the science behind cold plunging, why swimming is one of the best lifelong activities, how embracing discomfort can build resilience, and why confidence comes from taking action, not waiting until you feel ready. He also shared lessons from reporting on extraordinary people who continue to challenge themselves well into later life.

Check out the full episode here.

WHAT HAPPENS TO THE BODY DURING COLD EXPOSURE?

At first, your body reacts as if it’s facing a threat. Adrenaline surges, your heart rate increases and you become extremely alert. But after about 90 seconds, something remarkable happens. Your body shifts into a calmer, more controlled state. Researchers have found it’s one of the few ways to become both highly alert and deeply calm at the same time. Over time, regular cold exposure may also help improve resilience and lower overall stress levels.

SHOULD WE INTENTIONALLY SEEK DISCOMFORT AS WE AGE?

Absolutely. The key is choosing healthy forms of discomfort instead of letting life simply become more comfortable. Whether it’s cold exposure, exercise or trying something completely new, those small, intentional challenges build resilience. As we age, it’s easy to settle into routines, but growth usually happens just outside of them. The challenge doesn’t have to be dramatic. It just has to push you a little beyond where you’re comfortable.

WHY IS SWIMMING SUCH A GOOD ACTIVITY AS WE AGE?

Swimming checks so many boxes. It’s easy on the joints, which becomes increasingly important as we get older, but it still provides a terrific cardiovascular workout. The water also creates gentle compression that improves circulation, and because you’re horizontal, there are additional cardiovascular benefits. Unlike many sports, swimming can adapt to different body types and fitness levels, making it something people can enjoy well into their 80s and 90s.

WHAT’S A REALISTIC WAY TO ADD MORE ADVENTURE TO LIFE?

Pick something that scares you just a little and try it. It doesn’t have to be skydiving or swimming in icy water. The goal is simply to step outside your routine. Novelty keeps us engaged, gives us something to work toward and reminds us we’re still growing. The more often you challenge yourself, the more natural it becomes to keep seeking new experiences.

IF THERE’S ONE LESSON YOU HOPE PEOPLE TAKE AWAY FROM YOUR REPORTING, WHAT IS IT?

Never underestimate yourself. I spent three years reporting on people who continually surprised themselves by trying new things later in life. That became my own experience as well. It’s easy to think, “I’m too old for that,” or, “That’s not who I am anymore.” But we often discover new abilities and new purpose only after we’re willing to step outside our comfort zone.

Gardening can do much more than brighten a landscape. Research shows it can help older adults stay active, eat healthier, find purpose and enhance overall well-being, making it a valuable opportunity for senior living communities.

Laurel Mertz, Senior Research Analyst at the Mather Institute, joined Varsity’s weekly Roundtable to share findings from the organization’s new national study on gardening and healthy aging. She discussed the benefits of gardening, common barriers to participation and practical ways communities can create more accessible, engaging gardening experiences for residents. Below are a few Fresh Perspectives from her discussion.

GARDENING SUPPORTS HEALTHY AGING IN MULTIPLE WAYS

Older adults who garden reported higher levels of gratitude, life satisfaction and purpose, along with more physical activity, healthier eating habits and a stronger connection to nature.

GARDENING MAY BE THE “SNEAKY EXERCISE” OLDER ADULTS NEED

Gardeners reported spending nearly five hours a week gardening during the growing season. Activities like digging, weeding and harvesting can help older adults stay active without feeling like they’re exercising.

INTEREST IN GARDENING EXCEEDS PARTICIPATION

Many older adults who don’t currently garden are interested in community gardens, hydroponics and other gardening experiences. For many, the barriers are confidence, space and accessibility—not a lack of interest.

MAKE GARDENING ACCESSIBLE TO EVERYONE

Raised beds, container gardens, hydroponic systems, gardening mentors and beginner-friendly programs can help overcome common barriers and make gardening possible for more older adults, regardless of physical ability or experience.

TURN GARDENING INTO A COMMUNITY EXPERIENCE

While Mather’s national study didn’t find stronger social outcomes among gardeners, community-based gardening programs, shared spaces and group activities create opportunities for connection, engagement and meaningful resident experiences.

Finding the right senior living community starts long before someone schedules a tour. On an episode of Varsity’s Roundtable Talk, Derek talked with Brad Breeding, founder of MyLifeSite, author of Your Best Path Forward and a nationally recognized expert on helping older adults and their families navigate senior living decisions.

Brad shared why so many families struggle to compare community options, the questions people should ask themselves before beginning a search, and how financial concerns often go far beyond monthly costs. He also discussed the growing influence of adult children, why community culture matters more than flashy amenities and the trends he believes will shape the future of senior living.

Check out the full episode here.

WHAT MAKES NAVIGATING SENIOR LIVING SO CONFUSING FOR FAMILIES?

There are so many different options, but from the outside many of them look the same. Independent living, assisted living and life plan communities can differ significantly in services, pricing and long-term value. Then you add the industry’s terminology, much of which is used differently from one community to another. It’s a lot for families to sort through, especially when they’re making a decision they’ve never faced before.

WHAT ARE THE BIGGEST FEARS PEOPLE HAVE WHEN CONSIDERING SENIOR LIVING?

Cost is one of the biggest concerns, especially what the decision might mean for someone’s estate. Beyond that, many people worry they’re making their final move. They wonder if they’ll like the community or regret the decision after selling their home and leaving familiar surroundings. That’s why spending time in a community and getting to know the people before moving is so valuable.

WHAT ROLE DO ADULT CHILDREN PLAY IN THE SENIOR LIVING DECISION?

Many adult children have firsthand experience with caregiving and understand how emotionally and physically demanding it can be. The question isn’t simply, “How do I care for my parents?” It’s, “What’s the best way to care for them?” Sometimes that’s providing support yourself. Other times it’s helping them find a community that can meet their needs while allowing you to focus on being a son or daughter.

WHERE SHOULD SOMEONE BEGIN WHEN THEY START LOOKING AT SENIOR LIVING?

Start by asking what’s most important to you and why. What concerns do you have? What gives you peace of mind? Once you’ve answered those questions, you can evaluate the different options available. The goal isn’t simply to compare communities. It’s to find the option that best aligns with your priorities and future plans.

WHAT ARE SOME OF THE BIGGEST MISCONCEPTIONS ABOUT THE COST OF SENIOR LIVING?

Many people assume senior living is simply expensive, but it’s more complicated than that. Different communities include different services and use different pricing models. Especially with life plan communities, it’s important to look beyond the entrance fee and consider the lifetime value, future care costs and overall financial picture.

WHAT DO TODAY’S OLDER ADULTS REALLY WANT FROM SENIOR LIVING?

People often assume they’re looking for luxury amenities, but that’s rarely what I hear. They want a place that’s well managed, where they feel respected, connected and comfortable. They want flexibility, meaningful relationships and confidence in the organization. When I ask residents what they like most about where they live, the answer I hear most often is simple: the people.

———–

The following is a recap from Varsity’s Roundtable, a weekly virtual gathering of senior living marketers and leaders from across the nation. For updates about future weekly Roundtable gatherings, submit your name and email address here. 

———–

Caregiving doesn’t begin the day someone moves into senior living or needs help with daily tasks. For many adult daughters, it starts years earlier through the quiet, often invisible work of planning ahead, managing family relationships, carrying emotional burdens and constantly thinking about what’s next. While much of that work goes unnoticed, it can have a profound impact on both the daughter providing support and the aging parent receiving it.

During Varsity’s weekly Roundtable, Dr. Allison Alford, author of Good Daughtering (available on Amazon), explored the hidden realities of family caregiving, why daughters often shoulder responsibilities that others never see, and how senior living professionals can better understand and support them throughout the decision-making process. Below are a few Fresh Perspectives from her discussion.

DAUGHTERING IS MORE THAN CAREGIVING

Supporting an aging parent extends far beyond medications, appointments and daily tasks. Daughters also carry the invisible work of planning, worrying, preserving family traditions and holding relationships together. Recognizing that unseen work is the first step toward addressing it.

EMPATHY MATTERS DURING THE DECISION-MAKING PROCESS

Adult daughters are often balancing guilt, finances, family dynamics and their parent’s wishes all at once. Sales teams that acknowledge those emotions while treating both the daughter and parent with dignity build stronger trust and better relationships.

THE DAUGHTER’S ROLE EVOLVES AFTER THE MOVE

Moving into senior living doesn’t end a daughter’s responsibilities. Her role shifts from hands-on caregiving to advocacy, coordination and emotional support, helping ensure her parent continues to thrive while maintaining family connections.

AIM TO BE A “B+” DAUGHTER, NOT AN “A+” DAUGHTER

Burnout often happens because daughters feel responsible for everything. Setting realistic expectations and healthy boundaries allows them to support their parents while still making room for their own careers, families and well-being.

BECOME THE CEO OF THE CARE TEAM

Instead of trying to do every task yourself, coordinate the people around you. Delegating responsibilities to siblings, spouses, adult grandchildren and the senior living team creates a more sustainable approach and allows daughters to spend more quality time simply being a daughter.